Today’s patients expect the same degree of efficiency and customer service from online healthcare providers as they do from Amazon and other eCommerce behemoths. Our unique focus on healthcare enterprises, along with our vast knowledge in healthcare operations and marketing strategy, is what makes us stand out. In close collaboration with our clients, we pinpoint gaps in patient acquisition systems and provide tailored plans of action and solutions to efficiently eliminate such gaps.
Our Patient Experience Management (PXM) Program combines years of experience with cutting-edge research to provide scalable solutions that improve patient outcomes by drawing in new patients and lowering no-show rates.
Our patient-facing employees receive extensive training on providing the best possible patient experiences and supporting patients throughout their care journeys prior to any marketing effort. For high-volume healthcare marketing initiatives, we offer onsite call center services manned by skilled Patient Engagement Managers (PEMs) committed to promoting and assisting conversion. By offering individualized, educational, and consoling experiences, our PEMs are hired, trained, and motivated to improve patient volume, engagement, and conversion rates. In order to provide effective scheduling and post-treatment follow-ups for increased patient satisfaction, PEMs are essential in educating patients about available treatments, diagnostics, and the entire patient journey.
By providing patients with pre-appointment education on their problems, our cutting-edge Health Assist Program frees up doctors’ time for more focused care. This program uses advanced analytics methodologies and qualified Health Assist Managers to streamline medical processes. PEMs serve as adaptable front office coordinators with a clear goal of helping our clients achieve successful business outcomes. We monitor this goal through the use of a personalized analytics dashboard, which helps us improve marketing channels and campaigns.
M2online's team of healthcare digital marketers are simply outstanding.
Working with M2online has been an absolute game-changer for our hospital.
Their strategic approach to hospital marketing goes beyond just social media presence.
Choosing M2online for our hospital's digital marketing needs has been one of the best decisions we've made.
Their highly qualified team has a wealth of experience in medical marketing, which reflects in their innovative strategies and attention to detail.