Our Patient Relationship Management (PRM) solutions enable us to build and sustain long-lasting relationships with patients while enhancing their access to quality treatment.
The system elevates front-office staff’s capability to handle enquiries, develop trust, and add value to your healthcare service offerings. On the back end, PRM enables lead scoring and channel-specific ROI tracking to enhance lead quality, shorten sales cycles, and improve healthcare delivery.
Enhance the Patient Experience with Health Assist Program
The Health Assist Manager (HAM) is a highly trained professional who becomes the single point of access for a patient during their entire treatment process. A HAM’s job starts from the first point of contact when they make potential patients feel at ease while assessing their eligibility for treatment. For each patient, they gain an understanding of their specific medical requirements and explain their treatment journey, answering any questions a patient may have.
Even after the treatment / surgery, the HAM continues to keep in touch with the patient and monitors their progress. They also guide them on timely follow-ups and diagnostics. This relieves the doctor and their staff of administrative hassles, while also providing the patient with a great treatment experience.
M2online's team of healthcare digital marketers are simply outstanding.
Working with M2online has been an absolute game-changer for our hospital.
Their strategic approach to hospital marketing goes beyond just social media presence.
Choosing M2online for our hospital's digital marketing needs has been one of the best decisions we've made.
Their highly qualified team has a wealth of experience in medical marketing, which reflects in their innovative strategies and attention to detail.